FREE SHIPPING FOR ORDERS OVER $99

SHIPPING INFORMATION

SHIPPING INFORMATION

CPAP Genie offers free shipping on all domestic orders over $99. If your order is placed by 1:00pm M-F and your prescription is sent to us by 1:00pm, your order may be shipped same day provided there are no discrepancies with your prescription. You can almost always expect to receive your order within 1–5 business days to anywhere within the United States.  


Track Your CPAP Genie Order!

All CPAP Genie orders allow you to interactively track your order with the tracking information that will be provided via email once your order has shipped. Please click on the tracking number in your shipment confirmation email to get updates on the status of your delivery. 


Need your order faster?

We offer faster shipping options for every item, including UPS next-day and expedited delivery.  Shipping upgrade options and costs vary and can be determined during the checkout process, before any credit card details are needed. Selecting a shipping upgrade option will guarantee the delivery time. 

*** For all expedited orders placed after 1:00pm EST, please allow 1 additional business day for delivery.


Shipping Information

All domestic orders will be shipped with UPS Ground unless otherwise specified. When you place your order online you’ll be able to select your preferred shipment method during the checkout process. All shipping methods and costs will be displayed prior to payment. Shipping speeds calculated at checkout will depend on the service availability in your zip code.

Shipping to a PO Box?

Orders shipping to PO Boxes are always shipped via the US Postal Service (USPS). All standard shipping and service rates apply.


Shipping Recommendations for orders under $99

We recommend selecting USPS Priority Mail if purchasing a Mask or CPAP accessory. It will be delivered in 1–4 business days to anywhere within the United States with prices starting at $7.75 when the purchase is less than $99. CPAP Genie will ship all CPAP/BiPAP machines with UPS and will be insured. We offer First Class mail as a low cost shipping solution. If your order doesn’t qualify for free shipping, then try this option if you’re not in a rush would like to save on shipping cost.


United Parcel Service (UPS) Holidays

  • Monday, January 1 – New Year’s Day
  • Monday, May 25 – Memorial Day
  • Thursday, July 4 – Independence Day
  • Monday, September 7 – Labor Day
  • Thursday, November 26 – Thanksgiving Day
  • Wednesday, December 25 – Christmas Day

United States Postal Holidays 

  • Monday, January 1 – New Year’s Day
  • Monday, January 20 – Martin Luther King Jr. Birthday
  • Monday, February 22 – Washington’s Birthday (Observed)
  • Monday, May 25 – Memorial Day
  • Thursday, July 4 – Independence Day
  • Monday, September 7 – Labor Day
  • Monday, October 12 – Columbus Day
  • Monday, November 11 – Veterans Day (Observed)
  • Thursday, November 26 – Thanksgiving Day
  • Wednesday, December 25 – Christmas Day

Shipping Errors/Issues

Any discrepancy, including wrong items or missing items, must be reported to CPAP Genie within 24 hours of receipt. Please use the blue chat icon on the right bottom corner of each page or email us at support@cpapgenie.com. Please include your name, phone number and order number. CPAP Genie is not responsible for lost or damaged shipments reported after 24 hours.

 

Contact

14220 Sullyfield Circle

Chantilly, VA 20151

(855) 463-7800

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